lido88 Account & Payment FAQ

No. Each person may hold only one account on lido88. If we detect multiple accounts linked to the same identity (same ID number, email, or phone), we will close all but one and may restrict your access. This policy protects our users and complies with anti-fraud standards. If you have forgotten your login details, use the password-reset function instead of opening a new account. If you believe your account has been compromised, contact support immediately and we will help you regain access.

On the login page, tap "Forgot password?" and enter your email address or username. We will send a password-reset link to your registered email within subject to verification. Click the link, enter a new password (at least 8 characters, mix of letters, numbers, and symbols), and confirm. Your new password takes effect immediately. If you do not receive the reset email, check your spam folder or contact support. We can verify your identity using your phone number and ID number, then send a reset link manually.

We provide account-control tools in your settings: you can update your email, phone number, and password anytime. You can also view your login history, see active sessions, and log out of other devices remotely. You can disable push notifications, adjust privacy settings, and download your account data (transaction history, deposits, withdrawals). You cannot delete your account yourself, but you can contact support to request account closure. We will retain your data for 7 years as required by Indonesian financial regulations, but your account will be inactive and you will not be able to log in.

Tap "Deposit" in your account, select your payment method (local payment, online payment, e-wallet, mobile banking, local payment, online payment, e-wallet, mobile banking, local payment, or online payment), and enter the amount. For e-wallet, mobile banking, and local payment, you will be redirected to the app or a payment page where you confirm the transaction. For online payment, e-wallet, mobile banking, or local payment, we generate a Virtual Account number; transfer the exact amount to that number and your deposit will be credited within subject to verification. For online payment, scan the QR code with your banking app. Once we receive your payment, your account balance updates immediately and you can start betting. If your deposit does not arrive within subject to verification, contact support with your transaction ID.

We do not charge deposit fees. Your full amount is credited to your account. Withdrawal fees depend on your payment method: e-wallet, mobile banking, local payment, and online payment withdrawals are fee-free. Bank transfers (e-wallet, mobile banking, local payment, online payment) may incur a small bank fee (typically under our welcome offer), which is deducted from your withdrawal amount. e-wallet withdrawals are fee-free. We review all withdrawal requests within 2–4 hours; once approved, funds are sent to your original payment method. If a withdrawal is rejected, we will notify you via email and the funds will be returned to your account within 24 hours.

We cover Liga 1 (Indonesian domestic league), Piala Indonesia, Piala AFF (Southeast Asian championship), Champions League, Premier League, and other major tournaments. We also offer MotoGP, badminton, and esports markets (Mobile Legends, Free Fire, PUBG Mobile). game information update in real time during matches. You can view upcoming fixtures, past results, and live scores in the "Matches" section of the app. Markets vary by region and season; during Idul Fitri, Idul Adha, and Imlek, we may adjust our schedule. Check the app for the latest fixture list and available markets.

Free bets and free spins are promotional offers we may provide to new or returning users. Free bets are credited to your account as betting credit; you use them to place bets on football, live-dealer tables, or esports markets. Free spins are credited to specific slot games (such as Sweet Bonanza, Mahjong Ways, or Fortune Tiger) and allow you to spin without using your own balance. Free bets and spins appear in your "Promotions" tab or as a notification when you log in. Each offer has terms — for example, you may need to wager the credit 3 times before you can withdraw winnings. Read the terms carefully before using a promotion. If you have questions about a specific offer, contact support.

Open the lido88 app and tap the "Support" or "Help" icon (usually a chat bubble or question mark). Describe your issue in plain English or Indonesian. Our support team will respond within 5 business days. For urgent issues (account locked, withdrawal not received, payment failed), mention "urgent" in your message and we will prioritize your ticket. You can also email [email protected] with your username, account email, and a description of your issue. We monitor email during business hours (08:00–22:00 Jakarta time, Monday–Sunday). If you are in Jakarta, Surabaya, Bandung, or Medan, response times are typically faster during local business hours.