lido88 Terms of Use
When you join lido88, you agree to our terms of use. These terms set out how we operate our platform, how your account is managed, and what happens when you deposit, bet, or withdraw. Our terms apply to all users accessing lido88 via Android (APK), iOS (browser), or desktop.
We at lido88 enforce these terms consistently across all users and all jurisdictions where we operate. Our policy covers account opening, KYC verification, deposit and withdrawal procedures, bonus terms, dispute resolution, and jurisdiction restrictions. If you do not agree with our terms, you should not create an account or use our platform.
This page explains our key terms in plain language. For the full legal text, see the complete terms document linked at the bottom of this page. If you have questions about any term, contact our support team via the lido88 app.
Account Opening and Eligibility on lido88
To open an account on lido88, you must provide your full name, date of birth, email, phone number, and Indonesian ID number (KTP). We use this information to verify your identity and comply with anti-money-laundering regulations. This is our KYC (Know Your Customer) process.
Your account is personal and non-transferable. You may not share your login credentials with anyone else. You are responsible for all activity on your account, including bets placed and withdrawals requested. If you suspect unauthorized access, contact our support team immediately.
We reserve the right to suspend or close your account if we detect suspicious activity, repeated failed login attempts, or violations of our terms. If we close your account, we will notify you via email and explain the reason. Any balance in your account will be held pending our investigation and returned to your original deposit method if no violation is found.
Deposits and Withdrawals on lido88
We accept deposits via DANA, e-wallet, mobile banking, local payment, online payment, e-wallet, and direct bank transfers (mobile banking, local payment, online payment, e-wallet). Each deposit method has a minimum of our welcome offer and a maximum of our welcome offer per transaction. E-wallet deposits settle within seconds; bank transfers may take 1–2 hours.
Your deposit is credited to your account immediately upon settlement. You can then use your balance to place bets, play games, or participate in promotions. We do not charge deposit fees, but your payment provider may apply their own fees.
To withdraw funds, navigate to your account menu and select "Withdraw". Enter the amount and confirm. Your withdrawal request enters our standard review queue. Our compliance team verifies your account data against your deposit records and betting history. This review typically takes 2–4 hours. Once approved, funds transfer back to your original payment method.
Withdrawal requests are processed during business hours (08:00–22:00 Jakarta time, Monday–Sunday). Requests submitted outside these hours are queued and processed the next business day. During major holidays like Idul Fitri, Idul Adha, or Imlek, processing may take longer due to reduced staff availability.
We do not charge withdrawal fees. However, your payment provider may apply their own fees when receiving funds. We reserve the right to request additional verification documents before processing a withdrawal if we detect unusual activity.
Bonus Terms and Promotions
We at lido88 offer various promotions and bonuses to our users. Bonus terms vary by promotion and are displayed clearly when you claim a bonus. Bonuses are credited to a separate balance and must be used according to the promotion's terms before they can be withdrawn.
Typical bonus terms include a playthrough requirement (the number of times you must bet the bonus amount before it becomes withdrawable) and eligible games (some games may not count toward the playthrough). If you do not meet the bonus terms within the specified timeframe, the bonus expires and is forfeited.
We reserve the right to modify or cancel any promotion at any time. If we cancel a promotion, we will notify affected users via email and provide a reasonable notice period.
Betting and Settlement on lido88
When you place a bet on lido88, you agree to the odds and terms displayed at the time of placement. Your bet is locked in at those odds once you confirm it. If you cancel your bet before settlement, your stake is returned to your account.
Bets are settled based on the official result of the match or event. For football matches, we use the official final score. For live-dealer games, we use the result generated by the game's random-number generator (RNG). For slot games, we use the spin result recorded server-side.
Most bets settle within minutes of the event ending. Some bets (e.g., season-long markets) may take longer. You can review your bet history and settlement status in your account dashboard under "Bet History".
If you dispute a bet settlement, contact our support team within 7 days of settlement. We will review the official result and our records. If we find an error, we will correct it and credit your account. If we find no error, we will explain our settlement decision.
Jurisdiction and Service Availability
Our services are available only where local law permits. We do not offer our services in jurisdictions where online wagering is prohibited. Users are responsible for verifying that access and use comply with their own jurisdiction's law before creating an account.
If you access lido88 from a jurisdiction where our services are not available, we reserve the right to suspend or close your account without notice. Any balance in your account will be returned to your original deposit method.
We at lido88 operate under the laws of the jurisdictions where we are licensed. Our terms are governed by applicable law in those jurisdictions. Any disputes arising from your use of lido88 will be resolved according to those laws.
-
Service availability
Our services are available only where local law permits; users must verify compliance with their jurisdiction's law.
-
Account responsibility
You are responsible for all activity on your account and must keep your login credentials confidential.
-
Dispute resolution
Disputes must be reported within 7 days of the event; we will review and respond within 5 business days.
Data Security and Privacy
We at lido88 protect your account data using encryption and secure server-side storage. Your password is encrypted and never stored in plain text. Your KYC documents (ID, address proof) are encrypted and stored separately from your account credentials.
We do not share your personal data with third parties except where required by law (e.g., anti-money-laundering compliance). For details on how we collect, store, and use your data, see our privacy policy
You are responsible for keeping your password confidential. If you suspect your password has been compromised, use the "Forgot Password" link on the login screen to reset it immediately. We recommend enabling two-factor authentication (2FA) for added security.
Limitation of Liability
We at lido88 provide our platform "as is" without warranties of any kind. We do not guarantee that our platform will be error-free, uninterrupted, or secure. We are not liable for any indirect, incidental, or consequential damages arising from your use of lido88.
Our liability for any claim arising from your use of lido88 is limited to the amount you have deposited in your account. This limitation applies to all claims, whether based on contract, tort, or any other legal theory.
We are not responsible for losses caused by your own actions, including sharing your password, placing bets you did not intend to place, or using lido88 in violation of our terms or applicable law.
Changes to Our Terms
We reserve the right to modify our terms at any time. If we make material changes, we will notify you via email and provide a reasonable notice period (typically 30 days). Your continued use of lido88 after the notice period constitutes acceptance of the new terms.
If you do not agree with the new terms, you may close your account and request a withdrawal of your balance. We will process your withdrawal according to our standard procedures.
For users in Jakarta, Surabaya, Bandung, or Medan, our support team is available via in-app chat during business hours to answer questions about our terms. If you have a legal inquiry or dispute, contact us through the "Help" section in your lido88 account dashboard.
Related guides
Legal and Jurisdiction Information
Service availability
Our services at lido88 are available only where local law permits. We do not offer our services in jurisdictions where online wagering is prohibited by applicable law. The availability of our platform varies by region, and it is the responsibility of each user to determine whether access to lido88 is legal in their specific location before creating an account or depositing funds.
We operate under licenses and regulations in the jurisdictions where we are authorized to do so. We do not name specific jurisdictions as legal or illegal; instead, we rely on users to verify compliance with their own local laws. If you are unsure whether lido88 is available in your region, contact our support team before accessing the platform. We maintain the right to restrict access to our services from any jurisdiction at any time, with or without notice, if we determine that doing so is necessary for legal compliance.
Users who access lido88 from jurisdictions where our services are not available do so at their own risk. We reserve the right to suspend or close accounts of users accessing from prohibited jurisdictions, and any balance in such accounts will be returned to the original deposit method after our investigation is complete.
Account eligibility
To create an account on lido88, you must meet the eligibility criteria set by applicable law in your jurisdiction. We do not specify a fixed age requirement; instead, we require that you meet the minimum age of majority as defined by the laws of your jurisdiction. You must also be a natural person (not a business entity or organization) and must not be subject to any legal restrictions that would prohibit you from using our services.
When you create an account, you represent and warrant that you meet all eligibility criteria and that all information you provide is accurate and complete. We verify this information through our KYC process, which includes identity verification, address verification, and payment method verification. If we discover that you do not meet our eligibility criteria, we reserve the right to close your account and return your balance to your original deposit method.
We do not offer account controls, account preferences, or other responsible-gambling features as part of our standard account settings. However, if you wish to restrict your access to lido88, you may contact our support team to request account closure or temporary suspension. Such requests are processed within 5 business days.
Local-law responsibility
Users are solely responsible for verifying that their access to and use of lido88 comply with the laws of their own jurisdiction before creating an account or depositing funds. We do not provide legal advice, and we do not warrant that our services are legal in any particular jurisdiction. It is your responsibility to consult with a legal professional in your jurisdiction if you are unsure about the legality of online wagering.
By creating an account on lido88, you acknowledge that you have verified the legality of our services in your jurisdiction and that you accept full responsibility for any legal consequences arising from your use of our platform. We are not liable for any legal action, fines, or penalties you may face as a result of using lido88 in violation of your local laws.
If the laws of your jurisdiction change and online wagering becomes prohibited, we reserve the right to suspend or close your account immediately. We will notify you via email of any such changes and provide instructions for withdrawing your balance. Any balance remaining in your account after a specified notice period will be held in escrow pending legal clarification.
Data and privacy scope
We collect personal data from you during account creation, including your full name, date of birth, email, phone number, and Indonesian ID number (KTP). We use this data to verify your identity, comply with anti-money-laundering regulations, and process your deposits and withdrawals. We also collect data about your betting activity, game history, and account transactions for record-keeping and dispute resolution purposes.
Your personal data is encrypted and stored securely on our servers. We do not share your data with third parties except where required by law (e.g., anti-money-laundering compliance, law enforcement requests). For a complete explanation of how we collect, store, use, and protect your data, see our privacy policyYour data is retained for as long as your account is active and for a period of 7 years after account closure for legal and compliance purposes.
You have the right to request access to your personal data, request corrections to inaccurate data, and request deletion of your data (subject to legal retention requirements). To exercise these rights, contact our support team via the lido88 app. We will respond to your request within 30 days.
Contact for legal inquiries
If you have legal questions, compliance inquiries, or wish to report a violation of our terms, contact our support team via the in-app chat feature during business hours (08:00–22:00 Jakarta time, Monday–Sunday). You can also submit a written inquiry through the "Help" section in your lido88 account dashboard. We will respond to your inquiry within 5 business days.
For urgent legal matters or disputes that cannot be resolved through our standard support process, you may escalate your case to our compliance team. Include a detailed description of your issue, relevant account information, and any supporting documentation. Our compliance team will review your case and respond within 10 business days.
If you are not satisfied with our response, you may pursue dispute resolution through applicable legal channels in your jurisdiction. Our terms are governed by the laws of the jurisdictions where we are licensed, and any disputes will be resolved according to those laws. We encourage users to attempt to resolve disputes with us before pursuing legal action.