lido88 Casino & Sportsbook Data Care
This page describes what we collect when you use lido88 and how we keep that data protected. We collect personal information during account creation, KYC verification, deposits, and betting activity. Our privacy policy explains how we use, store, and share your data — and what rights you have over it.
We at lido88 take data security seriously. Your password is encrypted, your KYC documents are stored separately from your account credentials, and your betting history is logged server-side with timestamps. We do not sell your data to third parties. We share data only where required by law (e.g., anti-money-laundering compliance) or to process your transactions (e.g., payment processors).
This guide covers what data we collect, how we use it, who we share it with, how long we keep it, and what rights you have. If you have questions about your data or wish to exercise your privacy rights, contact our support team via the lido88 app.
What Data We Collect on lido88
We collect personal data from you in several ways. When you create an account, we collect your full name, date of birth, email, phone number, and Indonesian ID number (KTP). This is our KYC (Know Your Customer) verification process. We use this data to verify your identity and comply with anti-money-laundering regulations.
When you deposit funds, we collect information about your payment method (e.g., your DANA, e-wallet, mobile banking, local payment, online payment, e-wallet, or bank account details). We do not store your full payment credentials; instead, we store a reference to your payment method and transaction history. Your payment processor (mobile banking, local payment, etc.) handles the actual payment data.
When you use lido88, we collect data about your activity: bets placed, games played, matches watched, account logins, and device information (phone model, operating system, IP address). We use this data to operate our platform, detect fraud, and improve your experience.
We may also collect optional data if you contact our support team, participate in promotions, or provide feedback. This includes your messages, complaint details, and any documents you upload to verify your identity or address.
How We Use Your Data
We use your personal data for several purposes. First, we use it to verify your identity and comply with legal requirements (KYC, anti-money-laundering). Second, we use it to process your deposits and withdrawals. Third, we use it to operate our platform, settle bets, and resolve disputes.
We also use your data to detect and prevent fraud. If we notice unusual activity on your account (e.g., multiple failed login attempts, large withdrawals from a new device), we may freeze your account temporarily and ask you to verify your identity. This protects you and us from unauthorized access.
We use your betting and game history to personalize your experience. For example, we may recommend games based on your past activity or notify you of upcoming matches in your favorite leagues (Liga 1, Piala AFF, Champions League). You can disable these notifications in your account settings.
We may also use your data for analytics and research. For example, we analyze which games are most popular, which payment methods are most used, and which times of day see the most activity. This helps us improve our platform. We do not use your individual data for these analyses; we use aggregated, anonymized data.
Who We Share Your Data With
We do not sell your data to third parties. However, we share your data with certain service providers who help us operate lido88. These include payment processors (online payment, e-wallet, mobile banking, local payment, online payment, e-wallet, mobile banking, local payment, online payment, e-wallet), hosting providers, and customer support platforms. These service providers are contractually obligated to keep your data confidential and use it only to provide services to us.
We may share your data with law enforcement or regulatory authorities if required by law. For example, if we receive a court order or a request from an anti-money-laundering authority, we will disclose your data as required. We will notify you of such requests unless we are legally prohibited from doing so.
If you contact our support team in Jakarta, Surabaya, Bandung, or Medan, your support conversation may be reviewed by our support staff and management for quality assurance and training purposes. Your conversation data is kept confidential and is not shared with third parties.
Our servers may be located outside your jurisdiction. By using lido88, you consent to your data being transferred to and stored in these locations. We maintain the same level of data protection regardless of server location.
- KYC verification
- We collect your ID number, address, and sometimes a selfie to verify your identity and comply with anti-money-laundering laws.
- Payment data
- We store a reference to your payment method but do not store your full payment credentials; your payment processor handles that.
- Activity logs
- We log all bets, game plays, logins, and withdrawals with timestamps for record-keeping and dispute resolution.
How Long We Keep Your Data
We retain your personal data for as long as your account is active. If you close your account, we retain your data for 7 years for legal and compliance purposes. This includes your KYC documents, transaction history, and betting records. After 7 years, we delete your data unless we are required by law to retain it longer.
If you request deletion of your data before the 7-year period ends, we will delete it subject to legal retention requirements. For example, if you have an open dispute or pending withdrawal, we will retain the relevant data until the dispute is resolved or the withdrawal is processed.
Your cookies are stored on your device and expire based on your browser settings. You can delete cookies manually at any time.
Your Rights on lido88
You have the right to access your personal data. You can view your account information, KYC documents, transaction history, and betting records in your lido88 account dashboard at any time.
You have the right to request corrections to inaccurate data. If your name, email, or phone number is incorrect in our system, contact our support team and we will update it.
You have the right to request deletion of your data, subject to legal retention requirements. To request deletion, contact our support team via the lido88 app. We will respond within 30 days.
You have the right to opt out of marketing communications. If you receive promotional emails or push notifications from lido88 and wish to stop, you can disable notifications in your account settings or click "Unsubscribe" in our emails.
You have the right to data portability. If you wish to receive a copy of your data in a portable format (e.g., CSV), contact our support team and we will provide it within 30 days.
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Access your data
View your account information and transaction history in your lido88 dashboard anytime.
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Request corrections
Contact support to update inaccurate personal information in your account.
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Request deletion
Ask us to delete your data; we will comply within 30 days subject to legal requirements.
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Opt out of marketing
Disable promotional notifications in your account settings or unsubscribe from emails.
Data Security on lido88
We at lido88 protect your data using industry-standard encryption and secure server-side storage. Your password is encrypted using a one-way hash function; we cannot decrypt it. If you forget your password, you must reset it using the "Forgot Password" link on the login screen.
Your KYC documents (ID, address proof) are encrypted and stored separately from your account credentials. Your payment method information is stored with your payment processor, not on our servers. We use HTTPS encryption for all data transmitted between your device and our servers.
We conduct regular security audits and penetration testing to identify and fix vulnerabilities. If we discover a data breach, we will notify affected users within 72 hours and explain what data was compromised and what steps we are taking to secure it.
Contact Us About Your Data
If you have questions about our privacy policy, wish to exercise your privacy rights, or suspect a data breach, contact our support team via the lido88 app. You can also submit a written inquiry through the "Help" section in your account dashboard. We will respond within 30 days.
For urgent privacy or security concerns, escalate your case to our compliance team. Include a detailed description of your issue and any supporting documentation. Our compliance team will respond within 10 business days.
Our services are available only where local law permits. Your privacy rights are governed by the laws of the jurisdictions where we operate. If you are unsure about your rights or have concerns about data protection in your region, contact our support team.
Related guides
Legal and Jurisdiction Information
Service availability
Our services at lido88 are available only where local law permits. We do not offer our services in jurisdictions where online wagering is prohibited by applicable law. The availability of our platform varies by region, and it is the responsibility of each user to determine whether access to lido88 is legal in their specific location before creating an account or depositing funds.
We operate under licenses and regulations in the jurisdictions where we are authorized to do so. We do not name specific jurisdictions as legal or illegal; instead, we rely on users to verify compliance with their own local laws. If you are unsure whether lido88 is available in your region, contact our support team before accessing the platform. We maintain the right to restrict access to our services from any jurisdiction at any time, with or without notice, if we determine that doing so is necessary for legal compliance.
Users who access lido88 from jurisdictions where our services are not available do so at their own risk. We reserve the right to suspend or close accounts of users accessing from prohibited jurisdictions, and any balance in such accounts will be returned to the original deposit method after our investigation is complete. We do not provide refunds for losses incurred while accessing from prohibited jurisdictions.
Account eligibility
To create an account on lido88, you must meet the eligibility criteria set by applicable law in your jurisdiction. We do not specify a fixed age requirement; instead, we require that you meet the minimum age of majority as defined by the laws of your jurisdiction. You must also be a natural person (not a business entity or organization) and must not be subject to any legal restrictions that would prohibit you from using our services.
When you create an account, you represent and warrant that you meet all eligibility criteria and that all information you provide is accurate and complete. We verify this information through our KYC process, which includes identity verification, address verification, and payment method verification. If we discover that you do not meet our eligibility criteria, we reserve the right to close your account and return your balance to your original deposit method.
We do not offer account controls, account preferences, or other account restriction features as part of our standard account settings. However, if you wish to restrict your access to lido88, you may contact our support team to request account closure or temporary suspension. Such requests are processed within 5 business days. Once your account is closed, you may request reactivation after a specified waiting period.
Local-law responsibility
Users are solely responsible for verifying that their access to and use of lido88 comply with the laws of their own jurisdiction before creating an account or depositing funds. We do not provide legal advice, and we do not warrant that our services are legal in any particular jurisdiction. It is your responsibility to consult with a legal professional in your jurisdiction if you are unsure about the legality of online wagering.
By creating an account on lido88, you acknowledge that you have verified the legality of our services in your jurisdiction and that you accept full responsibility for any legal consequences arising from your use of our platform. We are not liable for any legal action, fines, or penalties you may face as a result of using lido88 in violation of your local laws.
If the laws of your jurisdiction change and online wagering becomes prohibited, we reserve the right to suspend or close your account immediately. We will notify you via email of any such changes and provide instructions for withdrawing your balance. Any balance remaining in your account after a specified notice period will be held in escrow pending legal clarification or returned to your original deposit method.
Data and privacy scope
We collect personal data from you during account creation, including your full name, date of birth, email, phone number, and Indonesian ID number (KTP). We use this data to verify your identity, comply with anti-money-laundering regulations, and process your deposits and withdrawals. We also collect data about your betting activity, game history, and account transactions for record-keeping and dispute resolution purposes.
Your personal data is encrypted and stored securely on our servers. We do not share your data with third parties except where required by law (e.g., anti-money-laundering compliance, law enforcement requests) or to process your transactions (e.g., payment processors). For a complete explanation of how we collect, store, use, and protect your data, see our privacy policy. Your data is retained for as long as your account is active and for a period of 7 years after account closure for legal and compliance purposes.
You have the right to request access to your personal data, request corrections to inaccurate data, and request deletion of your data (subject to legal retention requirements). To exercise these rights, contact our support team via the lido88 app. We will respond to your request within 30 days. Our servers may be located outside your jurisdiction; by using lido88, you consent to your data being transferred to and stored in these locations.
Contact for legal inquiries
If you have legal questions, compliance inquiries, or wish to report a violation of our terms, contact our support team via the in-app chat feature during business hours (08:00–22:00 Jakarta time, Monday–Sunday). You can also submit a written inquiry through the "Help" section in your lido88 account dashboard. We will respond to your inquiry within 5 business days.
For urgent legal matters or disputes that cannot be resolved through our standard support process, you may escalate your case to our compliance team. Include a detailed description of your issue, relevant account information, and any supporting documentation. Our compliance team will review your case and respond within 10 business days.
If you are not satisfied with our response, you may pursue dispute resolution through applicable legal channels in your jurisdiction. Our terms are governed by the laws of the jurisdictions where we are licensed, and any disputes will be resolved according to those laws. We encourage users to attempt to resolve disputes with us before pursuing legal action. For data privacy inquiries specifically, you may also contact your local data protection authority if one exists in your jurisdiction.